German Customer Service Advisor - BARCELONA

Do you have strong communication skills (German + English), and would you like to work in an international environment, providing assistance in your native language? Then this is your chance! Our client is the European leader in the payments industry, and we are looking for enthusiasts candidates to strengthen our German-speaking team in Barcelona.

You will be working on a project where accuracy is an absolute must. You will deal with questions from credit card holders and ensure the security and protection of credit card details.

You will answer questions about for example:

• Secure payment methods
• Credit card balance
• Help cardholders with any changes (e.g. Address change or limit change)
• Explain and help with solutions for payment – refusals
• Analyse possibly fraudulent transactions with cardholders

For this project, you need to be able to maintain security procedures around sensitive data. Paid training will be provided.

• Strong communication/social skills
• Positive attitude toward changes
• Service-minded
• Team player
• Strong listening skills
• Solution-oriented approach without losing an eye for detail
• Ability to solve things independently and take ownership of your work
• Motivation to contribute to our customer satisfaction and business success

WHAT YOU NEED

• Native-level German (written and spoken)
• Good level of English (written and spoken)
• Basic computer skills are required
• Flexibility with regard to working hours (including evening and weekend shifts)
• Customer Service experience is a plus, but not a must

• A diverse and lively workplace that values diverse cultures, fostering a fun and friendly atmosphere.
• Hybrid working model.
• Opportunities for internal growth and career progression to advance your professional journey.
• Extensive training provided, arming you with the knowledge and tools to excel in your role.
• Exciting incentives and reward schemes to recognize your efforts and keep you motivated for impressive results.
• A permanent role with a competitive salary for financial stability.
• We offer comprehensive support for mental health and well-being, as we believe that a healthy mind is as important as a healthy body.
• Unlimited coffee and fresh fruit on office days for an energy boost.
• Free online Spanish lessons outside of working hours for skill development.
• Free Personal Training Sessions.
• Unforgettable staff parties that bring the team together, creating lasting memories.

We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.