CUSTOMER SERVICE
& BUSINESS PROCESS
NEAR- AND OFFSHORING

We go the extra mile for operational excellence, touching the Heart of Customer Experience

OUR SERVICES

Customer Service

B2B and B2C
Technical & admin support
Welcome & retention calls
Cross-and upsell, inbound & outbound

Business Processes

Order handling
Dispute Management
Contract Management
Customer Service Back-Office

360 Degree

24/24 & 7/7
Multi-lingual
Omni channel
Technology platform

Consultancy

Contact center ict
Contact center transformation
Business process re-engineering
Customer experience management
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YOUR BENEFITS

Cost Reduction

Save up to 50% compared to an onshore solution, without impacting the customer experience.

High Performance

Combining high performing agents and advanced technology to generate business intelligence and opportunities.

Customer Advocacy

Creating brand loyalty and life time value through a superior customers experience.

Quality Assurance

Our sites are PCI and GDPR compliant, protecting the privacy and security of customer data.
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WHAT OUR CLIENTS SAY


OUR REFERENCES


OUR OPERATIONAL SITES

Barcelona

Barcelona is certainly one of the largest cosmopolitans in Europe, attracting many young foreigners and languages. Quality of life in Barcelona is worldwide perceived as the highest by ex-pats, attracting many young talented foreigners. As employer of choice in the contact center industry, NewCo has access in Barcelona to a large labourforce of well-educated and enthousiastic Flemisch and Dutch native-speakers. They consider the job of a customer advisor as a unique work experience.

Casablanca

Casablanca is the economical and commercial metropolitan of Morocco with more than 8 million habitants. Every year 27.000 new superior educated graduates enter in the market. With over 80.000 employees working in the contact center industry, Morocco provides a very experienced pool of contact center managers. In Morocco the job of a contact center agent has a high status with the direct benefit that our employees are highly motivated and engaged, delivering an outstanding customer experience.

480
Employees
12500
Contacts / Day
9
Languages
Quality assurance & data security

All our sites are PCI & GDPR Compliant and are in the process to be PCI & ISO 18295 Certified.

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LATEST NEWS

NewCo successfully hosts its first Annual Strategy Days

NewCo successfully hosts its first Annual Strategy Days

30 March 2018

From the 20th until the 22nd of March 2018 NewCo organised its first Annual Strategy Days...

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NewCo expands contact center services for equensWorldline

NewCo expands contact center services for equensWorldline

10 January 2018

As of February 2018, NewCo will start, next to the Cardholders services, with Card Stop. C...

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NewCo moves to state-of-art new facility in Casablanca

NewCo moves to state-of-art new facility in Casablanca

16 November 2017

NewCo and the whole team in Casablanca is very pleased to be able to move to a new facil...

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MORE NEWS